Terms and Conditions

PRICING

All prices are  F.O.B. Los Angeles, Ca. Shipping on all domestic orders is complimentary!

International/Alaska/Hawaii Delivery

Shipping rates, duties, and taxes are displayed upon checkout for all international orders.

Cuttings for approval

Each piece of textiles is one of a kind.  For the hand painted fabric, a color swatch will be provided and for the patchwork textiles cutting of the different fabric will be provided. No return of merchandise will be accepted if the customer did not request a fabric cutting.

ORDERING

For hand painted fabric the minimum order for fabric is two (4) yards. The minimum order for patchwork is two (2) pieces 30 x 30. Order confirmations are formal and binding. Any subsequent requests for changes need to be in writing and are subject to Sara Palacios Designs' ability to fulfill the updated request. Lead time for textiles orders is 4-6 weeks.

Ordering curtains, Roman Shades, and bedding: lead time is 4-6 weeks.

RETURNS

No return on any of the custom made textiles.

No return on Roman Shades.

Return for Curtains and bedding:

We take the utmost pride in each product sold by Sara Palacios Designs. If you are unsatisfied with your purchase for any reason, we are happy to accept your return within 30 days of receipt. Due to the customization of our products all returns will incur a 25% restocking fee. Items must be unused, unwashed, and in their original condition with tags attached.

Refunds can only be issued to the original form of payment. Shipping, handling, restocking fees, and return shipping charges will be deducted from the amount refunded. Standard shipping charges will apply for all “free shipped” items. Refunds are processed within 7-10 business days after receipt of returned goods. To request a return authorization, please, email us at  sara@sarapalaciosdesings.com

How do I cancel an order?

Once an order is placed, we promptly start the order. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the email: sara@sarapalaciosdesigns.com

Due to the customization of our products, if your order is canceled after 24 hours, a 25% restocking fee will be applied.

CARE

Custom Fabrics and Bedding:

99% of all the fabrics that we used have been laundered.  We recommend to

Curtains or Roman Shades?

A light dusting, sure, but never get your drapes wet. The best way to clean your drapes is to call a local professional drapery cleaner who will remove them, have them dry-cleaned and then return and re-hang for you.

SIZING

Each product page includes sizing information under Description & Details. Dimensions are approximate as natural fibers may stretch or give with time, ironing, and washing.

Inserts

Our pillowcases are mostly standard and king size.  For not common pieces we recommend purchasing our inserts, which perfectly fit our products.

Manufacturing

All our products are made in our studio in LA.

Are items from an order guaranteed to match?

When you place an order, all items of the same color within that order are dyed and or worked together. Each fabric, be it Velvet, Cotton, or Linen, absorbs the dye with a different saturation – however, dying them together ensures that your items emerge from the dye in the same harmonic tone.

Separate orders, will my items match?

Due to the dying and hand stitching process, we can not guarantee the result for orders that have been made separate.

What payment methods do you accept?

We accept most major credit cards, as well as PayPal.

Why was sales tax added to my order?

California sales tax will be charged.

Custom Furniture

STORAGE FEES

Storage Fees. Additional storage fees of 3% per month will be charged to store merchandise if not picked up within sixty (60) days from the date of invoice for the final balance due.

CANCELLATION OF ORDERS

ALL GOODS ARE CUSTOM MADE TO ORDER SPECIFICATIONS. ORDERS ARE NOT CANCELABLE AFTER THREE (3) WORKING DAYS OR RETURNABLE. CHANGES IN ORDERS, RETURNS OR CANCELLATIONS REQUIRE PRIOR WRITTEN APPROVAL FROM MANUFACTURER. SUCH ORDERS WILL BE SUBJECT TO CHANGE, CANCELLATION OR STOCKING FEES UP TO 50% OF THE NET SELLING PRICE.

TITLE / RISK OF LOSS

Delivery of goods to the carrier shall be deemed delivery to Buyer, and thereupon title to such goods, and risk of loss or damaged, shall be Buyers. Any claim by Buyer against Manufacturer or carrier for shortage or damage occurring prior to such delivery must be made in writing within seventy-two (72) hours after receipt of shipment and accompanied by original transportation bill signed by the carrier noting that the carrier received the goods from Manufacturer in the conditions claimed. All deliveries are subject to the accompanying Freight Receiving Rules.

METHOD OF SHIPMENT

Shipping on all domestic orders is complimentary!  The manufacturer will handle product shipments unless Buyer specifies shipment method. Any shipments returned to Manufacturer as a result of Buyer's unexcused delay or failure to accept delivery will require Buyer to pay all additional costs incurred by Manufacturer INCLUDING STORAGE FEES.

International/Alaska/Hawaii Delivery

Shipping rates, duties, and taxes are displayed upon checkout for all international orders.

WARRANTY AND DISCLAIMER

Except as specified herein, Manufacturer warrants that any goods sold hereunder will be free from defects in workmanship and materials for one (1) year. This warranty does not apply to damage or breakage resulting from misuse, accidents, abuse, neglect, mishandling or wear resulting from normal use. Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.

Furniture

Many wood and metal finishes are applied by hand and may vary in color, tone, and character. While Manufacturer will make every effort to match a finish, no guarantee can be made of an exact match. The manufacturer does not guarantee finishes against fading and oxidizing. Variations in color and veining are inherent in stone and wood and considered to be part of the natural beauty. Furniture and lighting are handmade and therefore is subject to slight variations.

LIMITATION OF REMEDIES

MANUFACTURER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES, DAMAGES OR EXPENSES, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE GOODS, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE GOODS OR THIS AGREEMENT, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY. MANUFACTURER'S LIABILITY HEREUNDER IN ANY CASE IS EXPRESSLY LIMITED, AT MANUFACTURER'S ELECTION, TO REPAIR OR REPLACE (IN THE FORM ORIGINALLY ORDERED) OF GOODS NOT COMPLYING WITH THIS AGREEMENT, OR TO THE REPAYMENT OF, OR CREDITING BUYER WITH, AN AMOUNT EQUAL TO THE PURCHASE PRICE OF SUCH GOODS.

ANY CLAIM BY BUYER WITH REFERENCE TO THE GOODS SOLD HEREUNDER FOR ANY CAUSE SHALL BE DEEMED WAIVED BY BUYER UNLESS SUBMITTED TO MANUFACTURER IN WRITING WITHIN THIRTY (30) DAYS FROM THE DATE BUYER DISCOVERED, OR SHOULD HAVE DISCOVERED, ANY CLAIMED BREACH.

REMEDIES UPON DEFAULT

The manufacturer requires payment for any shipment hereunder in advance. If Buyer fails to make payment in accordance with the terms of this agreement or otherwise fails to comply with any provision hereof, Manufacturer may, at its option, cancel any unshipped portion of this order, retain the goods and declare a forfeiture of the deposit as liquidated damages. In the alternative, Manufacturer shall have the right to appropriate and apply the goods to the payment due hereunder. The manufacturer may proceed to sell or otherwise dispose of the goods at a public or private sale for cash or credit; provided, however, that Buyer shall be credited with the proceeds of such sale only when the proceeds are received by Manufacturer. If any notification or intended disposition is required by law, such notification shall be deemed reasonably and properly given if mailed at least ten days before such disposition, postage prepaid, to Buyer at the Buyer's address set forth on the face side thereof. Any proceeds of the goods may be applied by Manufacturer to the payment of expenses and costs to exercise Manufacturer's rights hereunder, and any balance of such proceeds shall be applied against Buyer's account in such order as Manufacturer shall determine in its sole discretion. Buyer will remain liable for the balance of all unpaid accounts.

EXCLUSIONS

All of the Manufacturer's drawings, descriptive matter, weights, dimensions, descriptions, and illustrations contained in the Manufacturer's catalogs, prices lists or advertisements are close approximations only and intended to give a general description of the goods and shall not form part of this agreement. Furniture and lighting are handmade and therefore is subject to slight variations. All sizes as indicated in the price list are within 1/2" variance

WAIVER

Waiver by Manufacturer of any breach of these terms and conditions shall not be construed as a waiver of any other breach, and failure to exercise any right arising from any default hereunder shall not be deemed a waiver of such right at any subsequent time.

SEVERABILITY

In the event that any one or more of these terms or conditions is held invalid, illegal or unenforceable, such provision or provisions shall be severed and the remaining terms and conditions shall remain binding and effective.

CONTROLLING LAW

This agreement shall be deemed to have been executed and delivered at Sara Palacios Studio, Los Angeles, Ca. This agreement and all rights and obligations hereunder, including matters of construction, validity, and performance shall be governed by the laws of the State of California.  

Ask a Question