Return Policy - Shipping Policy
Return Policy - Shipping Policy
What Is Your Return/Exchange Policy?
Non-returnable Items
All custom, collage portraits, yardages, window treatments, custom-made fabrics, custom-made furniture, wallpapers, discounted, and sale items are non-refundable and non-exchangeable.
We accept returns and exchanges on most items, except the items listed above. All items must be in new condition. We offer a full refund on items returned within 30 days of receiving your order. Once the return is received in the same condition, we will issue a credit to your card for the original purchase amount. We will not accept returns without an RA# or after 30 days. We encourage you to inspect your items upon receipt of your purchase.
- Items must be unused and unwashed.
- Items must be free of stains, makeup, food, or wear.
- We do not cover the cost of returned items.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us. You will be notified via email once your return has been processed.
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PRINTS Orders will be processed in 24 hours (during business days) and shipped within 5-10 days. No cancellations once the order is processed. You will receive an email with the shipping confirmation and tracking number. Shipped in a heavy-duty tube envelope.
What If My Product Arrives Damaged?
Sara Palacios Designs stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We encourage you to inspect your items on receipt of your purchase. In the event that damage occurs in transit or you discover any manufacturing defects, contact us immediately. A photo of the damaged goods should be sent to sara@sarapalaciosdesigns.com. In the body of the email, please include your order number, a picture of the damage, and a short description of the issue.
The digital images we display are as accurate as possible in terms of color. However, due to variations in computer monitors, we cannot guarantee color accuracy between the actual product and your screen. Therefore, we always recommend requesting a swatch.
Return Address:
Sara Palacios Designs
755 Trotter Ct.
Walnut, CA 91789
Shipping Policy
Most products are made to order. Lead time ranges from 4 to 6 weeks upon receipt of the order. For custom fabrics, a strike-off has to be approved first. Customers will be contacted periodically with updates on their orders.
Shipping Methods
We use UPS, and USPS, or private shipping companies. For international orders, please contact us at sara@sarapalaciosdesigns.com to get a quote.
What Is Your Return/Exchange Policy?
Non-returnable Items
All custom, collage portraits, yardages, window treatments, custom-made fabrics, custom-made furniture, wallpapers, discounted, and sale items are non-refundable and non-exchangeable.
We accept returns and exchanges on most items, except the items listed above. All items must be in new condition. We offer a full refund on items returned within 30 days of receiving your order. Once the return is received in the same condition, we will issue a credit to your card for the original purchase amount. We will not accept returns without an RA# or after 30 days. We encourage you to inspect your items upon receipt of your purchase.
- Items must be unused and unwashed.
- Items must be free of stains, makeup, food, or wear.
- We do not cover the cost of returned items.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us. You will be notified via email once your return has been processed.
-
PRINTS Orders will be processed in 24 hours (during business days) and shipped within 5-10 days. No cancellations once the order is processed. You will receive an email with the shipping confirmation and tracking number. Shipped in a heavy-duty tube envelope.
What If My Product Arrives Damaged?
Sara Palacios Designs stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We encourage you to inspect your items on receipt of your purchase. In the event that damage occurs in transit or you discover any manufacturing defects, contact us immediately. A photo of the damaged goods should be sent to sara@sarapalaciosdesigns.com. In the body of the email, please include your order number, a picture of the damage, and a short description of the issue.
The digital images we display are as accurate as possible in terms of color. However, due to variations in computer monitors, we cannot guarantee color accuracy between the actual product and your screen. Therefore, we always recommend requesting a swatch.
Return Address:
Sara Palacios Designs
755 Trotter Ct.
Walnut, CA 91789
Shipping Policy
Most products are made to order. Lead time ranges from 4 to 6 weeks upon receipt of the order. For custom fabrics, a strike-off has to be approved first. Customers will be contacted periodically with updates on their orders.
Shipping Methods
We use UPS, and USPS, or private shipping companies. For international orders, please contact us at sara@sarapalaciosdesigns.com to get a quote.
