FAQ Decorative Pillows - Shipping- Return

Decorative Pillows

We accept returns and exchanges on items that are in stock. All items must be in new condition. We offer a full refund, minus $50 for shipping charges, for items returned within 30 days of receipt. Once the return is received in the same condition, we will issue a credit to your original payment method for the full purchase amount. We will not accept returns without an RA# or after 30 days. We encourage you to inspect your items upon receipt. 

  • Items must be unused and unwashed.

  • Items must be free of stains, makeup, food, or wear.

  • We do not cover the cost of returned items.

  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • Returns are processed within 5-7 business days after your item(s) are delivered to us. You will be notified via email once your return has been processed.

What If My Product Arrives Damaged?

Sara Palacios Designs stands 100% behind our products. Each piece is carefully finished and packed to ensure safe transport. We encourage you to inspect your items on receipt of your purchase. If damage occurs in transit or you discover any manufacturing defects, contact us immediately. A photo of the damaged goods should be sent to sara@sarapalaciosdesigns.com. In the body of the email, please include your order number, a picture of the damage, and a short description of the issue.

The digital images we display are as accurate as possible in terms of color. However, due to variations in computer monitors, we cannot guarantee color accuracy between the actual product and your screen. Therefore, we always recommend requesting a swatch.

Shipping Policy

Most products are made to order.  Lead time ranges from 4 to 6 weeks upon receipt of the order.  For custom fabrics, a strike-off has to be approved first. Customers will be contacted periodically with updates on their orders.

Shipping Methods

We use UPS, USPS, or private shipping companies (for custom furniture).  For international orders, please contact us at sara@sarapalaciosdesigns.com to get a quote.